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Leaving a private hire taxi without paying

Is it illegal to leave a taxi without paying?

If a passenger refuses to pay a taxi fare or leaves the vehicle without paying this could be considered a crime.

What should I do if someone runs off without paying or refuses to pay?

If you want to report this incident then please do so online. You can also contact us by using our Live Chat facility, which can be accessed by clicking the button on the right of the screen. You can see our chat opening hours here. If Live Chat is unavailable call us on 101.

If someone refuses to pay a fare, you should never put yourself in danger trying to stop them leaving the vehicle. Always stay in the cab where you can call for help if an incident takes place.

If the person is threatening you or is becoming violent then call 999.

How can I help prevent someone from running off without paying?

If you ever feel unsafe or unsure about taking a job, refuse it. But please be mindful that it is an offence for a licensed driver to refuse to take a journey without a reasonable excuse. The fact the customer is drunk or the route distance is too short is not an excuse.

You may wish to consider asking for payment before starting the journey.

What happens if there is a disagreement over the route or fare?

If a customer has concerns about the route taken or the cost then this should be raised with the driver or their company. Disputes like this are civil matters and not criminal and therefore not a policing matter.  

The driver and customer must try to settle the dispute but if not should exchange details and the matter can be raised as a small claims case.

What can I do to stop someone from running off from my taxi?

The most important thing is to not put yourself in danger.

If you feel that you could be the victim of a bilking, or have been the victim of this type of crime, then please contact us us.

If the crime is in progress or you are in danger please call us on 999.  

If this is not the case, please report this incident to us online. Alternatively, please contact us by using our Live Chat facility, which can be accessed by clicking the button on the right of the screen. You can see our chat opening hours here. If Live Chat is unavailable call us on 101. 

If someone is leaving your taxi without paying now

If a passenger refuses to pay a taxi fare or leaves the vehicle without paying then this is theft and should be reported by calling 999.

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