Rogue Traders

Rogue traders are people who call at your door pretending to be qualified tradespeople and offering to do work on your home.  They may suggest urgent repairs need carrying out at your home.

They may pressurise you to make quick decisions to have work done, pay in advance for materials or do poor work at highly inflated prices.

Select any card you feel you need to. Once you've done this, use the "See my options" button to get your advice.
You do not have to select a card from every category. You can also view our general advice.


I have been pressurised into agreeing to work
You feel you have been pressuired into agreeing for work to be carried out at your home
I am not happy with work completed
You feel that work completed at your home is substandard or not what you agreed to
I have paid for work that has not been carried out
You have paid for work or materials that have not completed or delivered
I want to know how to prevent a rogue trader
You want advice for a friend or family member to help protect them from this type of crime
There are witnesses
Someone saw the incident happen
I don't think there are any witnesses
You don't know if anyone saw what happened

Your situation

This has happened more than once
This isn't the first time you have been targeted by a rogue trader
I feel I've been targeted
If you feel that you have been targeted for a particular reason please make sure you tell us this
I do not speak English very well
English is not your first language and you may have difficulties discussing your concerns
I was injured or threatened with violence
The trader used threats or violence during the incident

The person who did this

I think I know who did this
You have details of, or suspect you know who committed the crime
I don’t know who did this but I do have a description
You have a description of what the suspect or suspects look like
I don't have a name or description of the person, but I have other details
You do not have any description or names of those involved, but do have details such as their address, their place of work, their number plate, online details etc.
Someone I know has details about who did this
Someone believes they have information about the person or people who have done this
I don't know who did this
You do not have any details of who is involved in this


There is video footage or photos
There may be CCTV, video or images of the incident or offender
There is evidence which could identify the person responsible
There may be evidence such as bodily fluids, fingerprints, footprints or saliva
They left something behind
The suspect may have left an item behind
There are verbal or written comments
Someone involved said something, or wrote something online or sent emails or messages
I don’t know if there is any evidence
You are unsure if there is evidence that can help with the investigation


This is affecting my mental or physical health
You would like support following this incident
I want to remain anonymous
You do not want to provide your details
I do not want to go to court
You do not feel comfortable taking part in a trial or hearing
I feel embarrassed that I’ve been tricked
You feel embarrassed and this is stopping you from making a report
Will I get my money back?
You are worried that you may not get your money back for the work
I don't want to upset genuine callers to my home
You are worried that asking someone for ID or to call back later may upset someone


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