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Floods happen due to various reasons, including blocked drains, heavy rain, or a burst water main.  The cause of a flood will affect who you need to report it to. 

To get targeted advice please select from the cards below before pressing the ‘see my options’ button.
You do not have to select a card from every category. Alternatively skip to the general advice.
No information is recorded unless you choose to report this to us.
Your situation
The flood has been caused by sewers or burst water mains
You think the flooding has occurred because of problems with sewers or burst water mains
The flood has been caused by public drains
You think the flooding is due to problems with public drains or a blocked ditch
The flood has been caused by a river, stream, canal or brook
You think the flooding is due to issues around a river, stream, canal or brook
The flood has been caused by groundwater flooding
You think the flooding is due to issues around groundwater flooding where water has risen up from the ground
The flood has been caused by private drains
You think the flooding is due to drains on private property