Apology issued over misunderstanding of face mask exemption in Sandwell store

Earlier today a video was shared of our officers challenging a man in Sainsbury’s, Oldbury, who was not wearing a face mask and he was asked to leave the store. 

We believe this happened sometime last month.

We’re committed to keeping our communities safe from the deadly virus, however on this occasion, we got this wrong as the man told us that he was exempt.

We stated that it was a legal requirement for an exemption card or badge to be shown. This was incorrect and the officers have misinterpreted the guidance.

We sincerely apologise for any distress and upset we have caused to the man and his wife.

These are unprecedented times and we’re all adapting to the new legislation and guidance which has changed many times during the pandemic.

The officers have been spoken to regarding their understanding of the guidance and current legislation around the wearing of face masks.

We’ll also ensure that this is shared with all of our officers across the force, so we are certain that we’re all clear on the current guidelines.


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