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Keeping you safe


A new era of policing starts across the West Midlands



WMP2020 is changing the face of policing right here in the West Midlands.

From the way in which the public contact the force to how we respond, investigate and prevent re-offending, this ambitious programme of work will radically overhaul all aspects of our business with people and technology at its heart.

Never before has West Midlands Police undergone such a major review.

Aspects of the programme are being delivered right now with more still to come.

WMP2020 is built on a blueprint created following extensive consultation with our workforce, our partners and the public.

The blueprint - unveiled on 15 March 2015 - looks at how our culture and values, our leadership, our technology, our services and our systems and processes all need to function as we move forward.

There are four fundamental principles to the blueprint which underpin the foundations of WMP2020:

Four fundamental principles to the blueprint
  • Designed to listen and reassure - adopting a new approach to working with the public, partners and each other
  • Geared to prevent harm - preventing crime and offending before people can be harmed
  • Prepared to respond at pace - adopting a more agile, mobile and effective response to problems in communities
  • Ready to learn and adapt - becoming a more active and innovative learning organisation

We are working with our partner Accenture on the changes which are fundamental to us ensuring we are fit for the future and ready for any challenges we meet along the way.

The improvements made as part of WMP2020 are continually scrutinised internally and externally through the West Midlands Office of the Police and Crime Commissioner, HM Inspectorate of Constabulary, Home Office and others.


Click on this link to read our special edition newspaper on the WMP2020 changes.

Over 30 projects make up WMP2020. These are some of the highlights:

Next Generation Local Policing is creating a new model for the way in which we police neighbourhoods. Resource levels will be based on need established through years of crime and other data. Teams will focus more on intervening sooner to and prevent harm.

Active Citizens is building safer and stronger communities. It will develop new ways of connecting and working with local people to share information.

Digital Experience for Citizens is meeting the growing local demand for people to be able to access a range of police services online at a time which suits them. Using feedback from extensive workshops we will transform our website.

Integrated Offender Management is further improving our national reputation for being the best at preventing criminals from re-offending. Our dedicated teams will work with charities and other organisations to transform people’s lives.

Risk Framework is changing the way in which we assess the threat, risk and harm each incident presents and the opportunities for our officers – or other agencies such as councils - to make a difference. We will introduce a new grading system to ensure we direct the most appropriate resources, at the right time to secure the best outcomes.

Force Contact is bringing together our emergency and non-emergency call handlers to create greater resilience and improve the service we offer local people.

Smarter Dispatch will change the way in which we deploy officer to incidents. Technology will mean they have up-to the minute information at their fingertips on every incident they attend.

Response is creating a team which will be dedicated to dealing emergency incidents. The teams will work without borders to provide greater resilience.

Investigations is redesigning the way in which we investigate crime. Technology and merged teams will improve the speed with which we bring offenders to justice and protect people from harm.

Body Worn Video is issuing all response officers with recording equipment to secure better evidence. Pilot programmes in Wolverhampton and south Birmingham have seen more successful convictions, investigations speeded up and false allegations - which could lead to lengthy and costly investigations - about officer behaviour have been all but eradicated.

Mission Support is changing the way we control the deployment of officers and the information we provide them when responding to calls for service. New technology will ensure we know the precise locations of all our officers at any given time and the tasks assigned to them so that we can better dispatch them to incidents. This will be safer for them and smarter for the public.

Data Driven Insight will see the introduction of new software which allows us to better predict demand, likely outcomes and alert teams to emerging crime trends.

Intelligence Realignment is reshaping the way in which our Intelligence function works. While structures and teams may change, their aim of turning pieces of information from a variety of sources into hard intelligence to disrupt criminal activity will remain fixed.

Next Generation Enabling Services will change the way in which force departments like Finance and HR operate. The adoption of new technology and smarter systems will be more efficient and cost-effective.

Modernising Custody has already delivered two new custody suites in Oldbury and Perry Barr. Each has around 70 state of the art cells which are safer for officers and those who are detained. Hundreds of thousands of pounds each year will be saved with the closures of costly old sites which required significant improvements.

New Ways of Working is investing in: our people by creating an agile and flexible workforce; our places by creating modern open plan working spaces; and our technology by issuing staff with laptops and new IT systems kit.

Mobility is providing officers with smart phones so that they can access everything they need while on the move rather than return to police stations to complete forms or access specialist systems.

Digital Interview Recording allows for the electronic storage of interviews with suspects and removes the need to tape libraries.

Each project is headed by a senior officer and experienced project manager who are accountable to the Deputy Chief Constable who has overall responsibility for delivering WMP2020 on time and to budget.

So called subject matter experts – police officers and police staff members who have an in depth knowledge in specific areas - support the senior responsible officers and project managers with support from HR, finance and other key departments.

The projects are continually scrutinised internally and externally through the West Midlands Office of the Police and Crime Commissioner , HM Inspectorate of Constabulary, Home Office and others.