On this page you can find:

  • the current restrictions
  • how to report a potential breach of restrictions
  • our response

What are the current restrictions?

England is currently on step four of the route out of national lockdown.

To find out what you can and cannot do, visit the government website.


How do I report a potential breach of the restrictions?

To report a breach of the self-isolation rules to us, use the national online reporting form.


Our response

At the moment, a lot of people are trying to call us, so our call wait times are much longer than usual.

You can still contact us by:

•    searching for advice or reporting incidents online any time
•    using our live chat service between 8am to midnight 

The wait time is often less than calling us.


Did you find the page you were looking for?
Did you find the information useful?
Rate this page (1 star poor – 5 stars excellent).
*Required field.