Close
Death of HRH The Prince Philip, Duke of Edinburgh
His Royal Highness The Prince Philip, Duke of Edinburgh passed away peacefully at Windsor Castle on the morning of Friday 9 April 2021.
We are West Midlands Police. We prevent crime, protect the public and help those in need. At the heart of everything we do, we always see the person needing our help.
Our charter is our promise to you. We believe that everyone has a right to know what you can expect from us. We have high standards* but know that we can always do better. That’s why we need your feedback.
If at any point while using our services you need a translator, let us know and we will provide one for you.
* We strive to meet all our standards. However as an emergency service at times we may not be able to meet them. That’s because we’re dealing with an emergency which we need to prioritise. If this happens we will do our best to keep to our promise and keep you informed.
Our promise to you
No matter who you are, you can trust us to:
We will always aim to:
How to contact us
You can speak to us online, over the phone or in person
On this site you can:
Call us on 101 if you:
Visit your nearest police station to speak to us. You can find opening times online.
Only call 999 in an emergency.
An emergency is when a life is in danger or a crime is taking place.
If your call does not need an emergency response we will ask some questions to understand more and explain how we will help you.
What to expect if you contact us
We prioritise all our emergencies and will always attend the most serious first.
We aim to answer emergency 999 calls within 10 seconds. If we need to attend we aim to arrive within 15 minutes.
We aim to answer non-emergency 101 calls and live chat within three minutes. Wait times may increase during peak times if we’re dealing with a number of critical emergencies*.
If your matter is not an emergency but we need more information we will make an appointment within three days to find out more.
However you contact us we will:
If further investigation is needed, we will:
A detailed version of our service standards are online.
Our ask of you
We want to give you the service you deserve. So we can keep to our promise, we ask that you:
Tell us how we’re doing
We always aim to get things right first time, every time. We want you to tell us how we’ve done.
You can tell us straightaway
If we’ve done a good job that’s great feedback. If we haven’t lived up to our standards, we can say sorry and put things right.
Or you can let us know:
Your rights
The Code of Practice for Victims of Crime (the Victims' Code) sets out the minimum level of service that you’ll receive from the police, courts and others in the criminal justice system.
As a victim of crime you can access a range of support services on the Police and Crime Commissioner’s website.
The Police and Criminal Evidence Act 1984 (PACE) codes of practice explains your rights during:
The Information Commissioner’s Office explains your right to access information we hold about you. You have the right to ask us if we are using or storing your personal information. You can do this by completing a subject access request online.
The Freedom of Information Act 2000 gives you access to information held by West Midlands Police. You can submit a Freedom of Information request online.