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Death of HRH The Prince Philip, Duke of Edinburgh
His Royal Highness The Prince Philip, Duke of Edinburgh passed away peacefully at Windsor Castle on the morning of Friday 9 April 2021.
This accessibility statement applies to content published on the www.west-midlands.police.uk domain. It does not apply to content published to content on service.west-midlands.police.uk subdomains. For example, jobs.west-midlands.police.uk.
This website is run by West Midlands Police. We want as many people as possible to use it. You should be able to:
How accessible this website is
We are aware that some of this website is not fully accessible. For example:
What we’re doing to improve accessibility
We plan to identify and fix issues according to the timescales shown in this statement. In addition, we will publish a roadmap when one has been agreed.
How to request content in an accessible format
If you need information in a different format, email us. In your email, tell us:
If you have any problems using our incident reporting section, call us on 101 and explain your situation. Our phone advisors will be happy to take your report.
Reporting accessibility problems with this website
We always want to improve the accessibility of this website.
If you:
Enforcement Procedure
If you’re not happy with how we respond to your email, contact the Equality Advisory and Support Service (EASS).
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
Contacting us by phone
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Technical information about this website’s accessibility
West Midlands Police is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.
Non-accessible content
The content that is not accessible is outlined in this section. It also has details of:
Our wording on our Your Options pages asks users to visit live chat by “using the button on the right of the screen.” This fails WCAG 2.1. 1.3.3 success criterion (sensory characteristics). We aim to fix this by December 2020.
Online incident reporting
Our online incident reporting fails the following success criterion:
We aim to fix this by December 2020.
Disproportionate burdens
On our website, it is impossible to check when PDFs and other documents were published. This means we will not be able to check if the document must comply with the WCAG 2.1.A requirements.
We will review all documents on the site to ensure they are accessible but at this stage do not have an estimated fix date.
In addition, all future PDFs and other documents will be compliant with the WCAG 2.1. requirements.
We are currently building a new version of the track your case and witness statement sections of the website. Due to this, we have not tested the current sections.
We aim to get these new sections on the site by November/December 2020. When this has happened, we will test them and provide an update to this statement.
Content not in scope of the accessibility regulations
Some of our pre-recorded video and audio on our website does not have the following:
We are creating guidance to ensure this is met from 23 September 2020.
Our live chat service is provided to us by LivePerson, a third party company. Due to this, we do not have to test live chat to ensure it is complaint with the requirements.
LivePerson have provided the following statement to us:
The Web Experiences team is partnering with Deque, a website accessibility firm, to remediate, validate, and ultimately certify the LivePerson consumer experience as WCAG 2.1 AA compliant. To reach WCAG 2.1 AA compliance, we will be deploying fixes to the consumer experience over the next few months that will incrementally get us to certification.
Please note that issues that are remediated and validated under WCAG 2.1 AA compliance only apply for the default engagements, window themes, and out-of-the-box features/taglets within the consumer window. Any brands that utilize custom windows, taglets, and engagements, should be reviewed and updated by the customer, or their representative, to meet WCAG 2.1 AA compliance.
We are aware that the microsite 27 Station Road (https://www.west-midlands.police.uk/27stationroad) is also not accessible. However, there is no availability of automated and cost-efficient solutions for the site, so this will not change.
How we tested this website
This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.
This statement
This statement was prepared on 14 September 2020. It was last updated on 8 December 2020.