Call 0345 113 5000 for all non-emergencies and enquiries
Customer Satisfaction
‘Contact Counts’ User Satisfaction Survey
West Midlands Police conducts a telephone survey with victims of crime and reporters of Anti-Social Behaviour, called the ‘‘Contact Counts User Satisfaction Survey’.
Trained market research interviewers call a sample of people who have reported a crime or ASB incident to us in the last 6-12 weeks. The interviewers contact around 15,000 people per year in the West Midlands Force area.
Your views are important to us
If you are contacted it is because you have been randomly sampled from our database. Interviewers will introduce themselves and explain why they are calling you. They will go on to ask a series of set questions about your report including first contact, action taken, feedback and overall satisfaction. You will also be given the chance to give comments about the service you received.
If you would like to check that a call is genuine or ask a question about the survey, please contact us on 0345 113 5000 x7800 2359.
What happens to the findings?
All police forces in England and Wales are required by the Home Office to conduct these surveys and findings are used to help improve the service we give to victims and ASB reporters, locally and nationally.
Information from the surveys is fed back to local officers on a monthly basis, including comments made, so that services can be improved.
The force also develops its policies and strategies for improvement based on what victims, and our communities in general, tell us.
Click here to see an overview of consultation in West Midlands Police 2009/10.
Click here to find out about public perception surveys in West Midlands Police.