Position: Resource Allocation Dispatcher
Salary: £18,132 - £21,309 (plus relevant shift allowances)
LPU/Dept: Force Contact Department
Location: Central Birmingham
Post Ref: 67/14
An exciting opportunity is being offered for highly motivated individuals to apply for a Resource Allocation Dispatcher role within Force Contact Department. The successful candidates will enjoy a fast paced and exciting role in a supportive environment that is proud to deliver an excellent service to colleagues and the public using the Force Airwave and telephony system.
Applicants will need excellent verbal, written and communication skills with experience of dealing with, and engaging with the public. You must be calm under pressure and comfortable making value based decisions quickly.
The role involves making resourcing decision appropriate to incidents, and ensuring that the Force meets its graded response times. As a direct link to front line officers, applicants will maintain contact, ensure officer safety and address any immediate issues. As part of the role, applicants will also support colleagues in a side step function within the Service Desk area of a control room. This part of the role involves on-going support to officers at an incident, liaising with members of the public over the phone and completing IT related intelligence enquiries.
Multiple shift patterns and working locations are on offer, including 24/7 and bank holiday working. Successful applicants will report directly to Police Staff RAD supervisor or Police Sergeant.
A strong candidate will be one who can demonstrate a strong ability to manage demand, a clear problem solver and possesses excellent communication skills.
The successful candidate should ideally have experience of dealing with the public in a customer services capacity, have experience and confidence in using various IT systems and have proven written and communication skills.
Skills, Knowledge & Experience
• Computer literate, with strong computer keyboard skills (Essential)
• Demonstrate self-discipline and organisational skills (Desirable)
• Able to Prioritise and multi-task under pressure, achieves deadlines, whilst maintaining quality (Essential)
• Build and maintain good working relationships and works well within a team (Essential)
• High level of communication skills (Essential)
• Highly developed problem-solving skills (Desirable)
• Experience of real time Command and Control / Control room environments (Desirable)
Please demonstrate how you meet the Skills, Knowledge and Experience requirements by giving examples where possible. Short listing is carried out on the basis of the information that you provide.
For an application form, use the download links below.
Please return your completed form to: email@example.com
The closing date is 7th May 2014.