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Recruitment - Current Vacancies

Head of Service Delivery
Fixed Term Contract for 12 Months (to be reviewed)
ICT Services
Management Band 2 £50,739 - £55,353 p.a
Closing date: Friday 24 February 2012

Performance Analyst
Community Justice & Custody, Police Headquarters, Lloyd House
Band D Lower £26,394 - £32,226
Closing date: Tuesday 28 February 2012.

Head of Service Delivery

As the largest police force in the UK outside of London, we’re experts at connecting with our communities. And if you’re inspired by the chance to influence the provision of our strategic service development and business management activities, making connections will come as second nature to you too. We’re poised to become a technology-driven organisation with modern systems and infrastructure at our heart. Building on wide-ranging experience gained in a service-oriented IT management role, you’ll help to lead us through.

In this high profile role reporting to our Head of ICT Services, you’ll enjoy the autonomy to oversee the provision of the highest levels of service delivery – including achievement of the highest possible service levels, along with Service quality to ISO020000 levels through industry-standard ITIL approaches. Combine this with strong business acumen and outstanding communication skills, you’ll be a force to reckon with as we look to you to drive services innovation.

You’ll need an IT Service Management qualification such as ISEB Manager’s Certificate in IT Service Management (ITIL, V2 or V3), and a business-led qualification gained in either a commercial or public sector organisation. We’re also looking for someone with experience of managing major budgets and service delivery to develop support operations, manage action plans and inspire our support teams. This will involve driving continuous service improvement processes through the end-to-end service delivery and matrix managed structures – ensuring the cost-effective service delivery operation of computing and information services.

So, if you’ve the vision and ability to translate our IS strategy into a set of operational requirements, and then tangible results, apply now.

Performance Analyst

We are looking for a full time Performance and Business Analyst to join the Community Justice and Custody Department within West Midlands Police. The department is responsible for the delivery of all custody facilities within the force area, and also works with external partners such as the Crown Prosecution Service, Courts, Probation and Healthcare Agencies to deliver a high quality service in every area of the criminal justice system.

West Midlands Police is undergoing a period of significant change and the Community Justice Department is at the forefront of this. You will be required to prepare products that will assist and inform the senior leadership team to make effective decisions in relation to performance management and business change so as to support the vision of the Chief Constable of ‘Serving our communities, protecting them from harm.’

We are looking for someone who will be creative and innovative within a problem-solving and ever changing policing environment. You will be able to translate these skills into an operational context so as to identify opportunities for working more efficiently and you will be able to think laterally to provide strategic direction to the senior management team.

You will have experience of working with large data sets, be able to manage and prioritise a range of information of information requests and will be expected to gain an understanding of key partner agencies in order to maximise performance and develop best practice. You will have the ability to work on your own initiative as well as part of a team, with strong interpersonal skills, confidence and the ability to express ideas and communicate effectively both verbally and in writing.

You should also have proven experience of preparing and conducting presentations and briefings.

You will possess a good standard of education, preferably to degree level, and have excellent computer skills including previous use of Windows and Microsoft products.

A working knowledge of Geographical Information systems is desirable.

In return you will be rewarded with excellent training which supports your professional development.

The successful applicant will be based at West Midlands Police Headquarters situated at Lloyd House.