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Recruitment - Current Vacancies

Call Handler
Temporary/Fixed –Term Contract up to 18 months
 LPU Contact Management Centres – various locations
Salary: £15,774 rising to £19,128 plus   35 % shift allowance (Pro-rated part-time)
Closing date: Thursday 16 February 2012

Non emergency Call Taker
(Temporary/Fixed Term Contract up to 18 months)
Force Contact Centre, Lloyd House
Band: £18,471 rising to £23,046 (Pro-rated Part-time). This is an all inclusive salary
Closing date: Thursday 16 February 2012

Emergency Call Taker
(Temporary/Fixed Term Contract up to 18 months)
Force Contact Centre, Bournville Lane
Salary: £16,938 rising to £18,093 plus 34.8 % shift allowance (Pro –rated Part-time)
Closing date: Thursday 16 February 2012

Call Handler

Exciting opportunities have arisen in the LPU Contact Management Centres located throughout the Force Area for those who wish to embrace frontline policing. The successful candidates will enjoy a fast moving job in a supportive environment that is proud to be the first point of contact for local policing.

Call handling is the ‘window’ into policing with 80% of people contacting us by telephone and in a Contact Management Centre you will be answering calls from the public, often talking to those with specific needs relating to your local area.

There will be occasions when callers are distressed and their situation critical. This is when you will need to take control and give reassurance whilst remaining empathetic, compassionate and supportive. Your approach will need to be professional throughout.

The huge variation of calls means you will also be carrying out ‘follow up’ work in a number of different areas leading to further contact with both the public and your colleagues.

Through your ‘front office’ duties you will also have the chance to engage with the public ‘face to face’ whilst ensuring their needs are being met.

Being involved in local initiatives gives you the opportunity to resolve issues on your LPU which has an influence on local policing.

Access to confidential information via various force systems is needed to enable you to fulfil this role and we will train you accordingly.

Increased reliance is being placed on resolving calls at the earliest point of reception, rather than forwarding them to other areas of the Force for action and you will be actively involved in this process.

A strong candidate will be one who can demonstrate a team approach to work, but who is also happy to take on responsibility when required. Previous experience in customer service is desirable but not essential and full training will be given. The possession of basic I.T skills and knowledge of police procedure and practice will be an advantage.

You must have the desire to help those who call upon you and ensure that the very best outcome is achieved for them.

If you would like to be at the exciting and invigorating frontline of local policing and enjoy a varied week, where no two days are the same, then this could be the job for you.

Vacancies currently exist at Birmingham North, Birmingham East, Sandwell, Solihull, Walsall and Wolverhampton.

There are full time and part-time posts available and applicants will be required to cover a 24/7 rotating shift pattern. Flexible Working is also available.

If you require more information or have any queries, please contact Chief Inspector Sally Holmes on 0345 113 5000 extension 7630 6676.

Non emergency Call Taker

An exciting opportunity has arisen in the Force Contact Centre, Lloyd House, for those who wish to embrace frontline policing.

The successful candidates will enjoy a varied job in a supportive environment that is proud to be the Force communication lead for new and innovative ideas.

Duties include answering non-emergency calls from the public, other police forces and agencies such as the ambulance and fire services. Supporting our emergency call taking by answering 999 calls, receiving Crime Stoppers calls for the West Midlands Force area and maintaining the  ‘Contact Us’ email account for the Force.

There will be occasions when you’ll need, to take control of critical situations whilst remaining empathetic, compassionate and supportive with members of the public who may be distressed.

Increased reliance is being placed on resolving calls at the first point of contact, rather than forwarding them to other areas of the Force for action and you will be actively involved in this process.

A strong candidate will be one who can demonstrate a team approach to work, but who is also happy to take on responsibility when required. Previous experience in customer service is desirable but not essential and full training will be given. The possession of basic I.T skills and knowledge of police procedure and practice will be an advantage.

You must have the desire to help those who call upon you, so that the very best outcome can be achieved for them.

If you would like to be at the exciting and invigorating frontline of policing and enjoy a varied week, where no two days are the same, then this could be the job for you.

There are full time and part-time posts available and applicants will be required to cover a 24/7 rotating shift pattern. Flexible Working is also available.

If you require more information or have any queries, please contact Sue Austin on 0345 113 5000 extension:  7800 2283 or Mick Flello on extension: 7822 3000

Emergency Call Taker

An exciting opportunity has arisen in the Force Contact Centre, Bournville Lane, for those who wish to embrace frontline policing.

The successful candidates will enjoy a fast moving job in a supportive environment that is proud to be the first point of contact for those in greatest need of our help and the control centre for Force resources.

The actions you take during those first critical minutes of incident reports will shape the Forces initial response and guidance to the subsequent allocation of resources by Local Policing Units.

There will be occasions when your callers are distressed and their situation critical. This is when you will need to take control and give reassurance whilst remaining empathetic, compassionate and supportive.

Duties include answering emergency calls from the public, other police forces and agencies such as the prison, ambulance and fire services. Dealing with alarm activations, maintaining message facilities and call out requirements.

You will have access to confidential information via various Force systems to enable you to fulfil this role and we will train you accordingly.

Increased reliance is being placed on resolving calls at the first point of contact, rather than forwarding them to other areas of the Force for action and you will be actively involved in this process.

A strong candidate will be one who can demonstrate a team approach to work, but who is also happy to take on responsibility when required.

Previous experience in customer service is desirable but not essential and full training will be given. The possession of basic I.T skills and knowledge of police procedure and practice will be an advantage.

You must have the desire to help those who call upon you, so that the very best outcome can be achieved for them.

If you would like to be at the exciting and invigorating frontline of policing and enjoy a varied week, where no two days are the same, then this could be the job for you. 

There are full time and part-time posts available and applicants will be required to cover a 24/7 rotating shift pattern. Flexible Working is also available.

If you require more information or have any queries, please contact Sue Austin on 0345 113 5000 extension:  7800 2283 or Mick Flello on extension: 7822 3000