How are we doing?
Feeling the Difference - December 2011
West Midlands Police is committed to serving our communities and protecting them from harm. We rely on the views of residents across the force area to tell us how we are doing and how we can improve. Feedback from residents is collected in a survey called ‘Feeling the Difference’.
This survey has been conducted since April 2004 by an independent research company and collects feedback from 21,000 people each year.
Since 2004 residents have told us about improvements in key areas.
People feel safer in their neighbourhoods during the day |
People are more confident their local police are doing a good job |
More people are satisfied with the level of foot patrol in their neighbourhood |
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Up from 92 per cent in 2004 to 97 per cent in 2011 |
Up from 65 per cent in 2004 to 87 per cent 2011 |
Up from 23 per cent in 2004 to 61 per cent 2011 |
If it matters to our communities, it matters to us
The Feeling the Difference survey asks residents to say what local crime or ASB issues are a problem in their neighborhoods. Force wide residents most frequently mention young people hanging about, litter and traffic offences, (including speeding and inconsiderate parking).
Overall 76 per cent of West Midlands residents agree that their local police understand the issues that affect their community and 73% agree that the police are dealing with the things that matter.
Improving how we serve your neighborhood
The survey does identify some challenges - over the past year people are less likely to say they can influence local decisions and only a minority of residents know what local priorities have been set for their neighbourhood. To help us improve how we serve your community please visit your local neighbourhood website. This will show you what issues have been identified by residents in your area and what local officers are doing to tackle them. You can have your say by attending local meetings, emailing your local team or agreeing/disagreeing with the priorities listed.
Click here to see the results in full (prepared by MEL research, an independent Market Research Company) - PDF 723kb