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How are we doing?
Feeling the Difference – February 2013
West Midlands Police is committed to serving our communities and protecting them from harm. We rely on the views of residents across the force area to tell us how we are doing and how we can improve. Feedback from residents is collected in a survey called ‘Feeling the Difference’.
This survey has been conducted since April 2004 by an independent research company and collects feedback from 16,800 people each year.
Since 2004 residents have told us about improvements in key areas.
People feel safer in their neighbourhoods during the day |
People are more confident their local police are doing a good job |
More people are satisfied with the level of foot patrol in their neighbourhood |
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Up from 92 per cent in 2004 to 97 per cent in 2013 |
Up from 65 per cent in 2004 to 76 per cent 2013 |
Up from 23 per cent in 2004 to 53 per cent 2013 |
If it matters to our communities, it matters to us
The Feeling the Difference survey asks residents to say what local crime or ASB issues are a problem in their neighborhoods. Force wide residents most frequently mention young people hanging about, litter and traffic offences, (including speeding and inconsiderate parking).
Overall 77% of West Midlands residents agree that their local police understand the issues that affect their community and 73% agree that the police are dealing with the things that matter.
Improving how we serve your neighborhood
Taking everything into account, over four in five (84%) residents have confidence in the police. This includes 61% that completely or largely agree they have confidence. Just 11% of residents indicate that they do not have confidence.
To help us improve how we serve your community please visit your local neighbourhood website. This will show you what issues have been identified by residents in your area and what local officers are doing to tackle them. You can have your say by attending local meetings, emailing your local team or.
Click here to see the results (prepared by BMG an independent research company):
- Wave 33 (PDF - 9MB)
