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Complaints and Compliments
West Midlands Police officers and staff act professionally and with honesty and integrity.
We are committed to reducing crime and disorder, making our communities feel safer and providing a service of which our family and friends would be proud.
We pledge to consistently deliver the highest standards of service.
Policing is often carried out under difficult conditions and there may be occasions when you think we haven’t delivered what you expect.
We acknowledge that there are occasions, as in any other business, when we get things wrong. You can help us to improve.
Have we done a good job or could we do better?
There are times when you observe or experience policing where you think we could have done it differently, or you may want to give recognition of good work. Click here to visit the Rate Your Local Police and leave your feedback.
Dissatisfied with an employee or service provided?
If you are not satisfied with behaviour of a West Midlands Police employee, or the service provided, click here to find out how to make a complaint.
Corruption
Some members of the force may become susceptible to corruption. This can be through pressure from family and friends or from people who seek to gain an influence over our staff because of the job we do.
Corruption can be through providing police information or through other criminal activity.
It is really important that you assist us to maintain the integrity of our police force and the confidence of our communities.
If you know, believe or suspect that an officer or member of police staff is engaged in criminal activity or activity that you feel is inappropriate for a member of the police force then please tell us about it.
How we deal with the issues you identify?
Professional Standards Department is staffed by both police officers and police staff.
We will listen to what you have to say and work with you to resolve the issues that give you cause for dissatisfaction.
We will use a range of options to put right the things that have gone wrong, so that you get the best level of service and that, as an organisation we can learn and help our staff to do better in future.
If the matter is recorded as a complaint, the Professional Standards Department will determine the severity of your complaint and who should deal with it. In certain circumstances, managers at local stations will deal with issues raised against their staff.
Local police managers are expected to manage the standards and behaviour of their staff on a day to day basis and it is only right they deal with such issues raised against their staff on a local basis.
If you wish to discuss with your local police manager an issue that you have, please phone or write to your local police station.
In instances where local police are unable to address the matter, the Professional Standards Department will decide if it should be recorded as a complaint against the police in accordance with the Police Reform Act 2002.
If the decision is made against recording the complaint, we will inform you and explain what happens next. (You will have 28 day right of appeal, against the decision to not record a complaint, to the Independent Police Complaints Commission - IPPC)
When a complaint is recorded, we will tell you who will be dealing with it, and, if it takes longer than four weeks to resolve, you will be kept updated with progress at least every 28 days, unless you agree otherwise.
Frequently asked questions
- What are the standards that a police officer should work to? (PDF)
- Who can make a complaint?
- How do I make a complaint?
- How long do I have to make a complaint?
- How will my complaint be dealt with?
- Appeals
- Who are the Independent Police Complaints Commission
- Powers of Entry (PDF)
- Use of Force
- Stopping and seizure of motor vehicle
- Compensation
- Powers of arrest
