Preventing crime, protecting the public and helping those in need
If you think a police officer or member of police staff has behaved incorrectly or unfairly, you have the right to make a complaint.
Policing is often carried out under difficult conditions. There may be occasions when you think we haven't delivered the service you expect. Also, there are occasions, as in any other business, when we get things wrong.
We're committed to providing a level of service that responds professionally and appropriately to your particular needs.
You can give us feedback on our service, good or bad, at Rate your local police
If you know or suspect that an officer or member of staff is doing something that does not seem right, please tell us.
Corruption can include:
This behaviour affects us all. If we know about it we can tackle it.
You can let us know by giving us information online using this form or by calling our Professional Standards Department via 101.
You can register your complaint online by using this form.
You can phone us on our non-emergency number 101.
Visit the police station where the member of staff you are complaining against works. It is important to talk to your local officers and give them the chance to put things right.
The Professional Standards Department will be happy to help any member of the public with a disability to make a complaint.
You can write to your local or main station or Professional Standards Department at police headquarters.
Both police officers and police staff work in our Professional Standards Department. We will listen to what you have to say and work with you to resolve the issues that you are unhappy about.
We will try to put right the things that have gone wrong so that you get the best service. Also as an organisation, we want to learn and help our staff to do better in future.
If we record a complaint, the Professional Standards Department will decide the severity of it and who should deal with it. In certain circumstances, managers at local stations will deal with issues raised against their staff.
Local police managers are responsible for the standards and behaviour of their staff, so it is only right they deal with such issues.
If you wish to discuss with your local police manager an issue that you have, please phone or write to your local police station.
If your complaint cannot be dealt with by local police officers it will go to the Professional Standards Department. They will decide if the matter should be recorded as a complaint - under the Police Reform Act 2002.
If a decision is made against recording the complaint, we will tell you and explain what happens next. You have a 28 day right of appeal, against this decision to the Independent Police Complaints Commission (IPPC).
When a complaint is recorded, we will tell you who will be dealing with it. If it takes longer than four weeks to resolve, you will be kept updated with progress at least every 28 days, unless you agree otherwise.
Click here to view all our latest news stories
Report Online Terrorist & Extremist
Get all the latest information about what’s happening in your area
Click here for advice from our agony aunt PC Arita
Click here for more information
Get advice on fines, payment and speed awareness courses here
Get help and advice here
Answers to questions we are often asked
If it's not an emergency call us: 101
If life is in danger or a crime is in progress: 999
More ways to contact us
Contact your local team by entering your postcode:
Copyright West Midlands Police