In an emergency dial 999
An emergency is when a life is in danger or a crime is in progress.
In a non-emergency dial 101
- To report crime or anti-social behaviour
- To contact your local police station
- To get police assistance in a non-emergency
- For general queries
More information on the 101 number (external website)
Watch this short film to see how the force handles non-emergency calls via 101 (external website)
Note: The 101 service is part of a national programme to improve access to the police
and will give the public an easy way to get in touch with the police for calls that
do not require an urgent response. The system will work by redirecting people's
calls, wherever they are in the country, to their nearest police force and is intended
to be easier for people to remember. Callers using the number will incur a flat
rate charge of 15p no matter how long the call lasts and whether their call is made
from a landline or mobile. In an emergency, members of the public should continue
to use 999.
The below should not be used to report crime. For all
non-emergencies please call 101. In an emergency call 999.
West Midlands Police
Directions to West Midlands Police headquarters
General fax enquiries: 0121 626 5642
Please use B4 6AT for West Midlands Police headquarters. Do not send post to this postcode.
West Midlands Police has a Twitter, Facebook, YouTube and Flickr account.
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Crimestoppers is an independent charity. They will not want your name, just your
information. Your call will not be traced or recorded and you do not have to go
to court to give a statement. If you have any information relating to guns and
gangs or any crime you can call Crimestoppers anonymously on 0800 555 111 or
If you think that a police officer or member of police staff has behaved
incorrectly or unfairly, you have a right to make a complaint. Please read our
Complaints section to find out how to make a complaint and the appeals process.
Emergency SMS service
The emergencySMS service allows deaf, hard of hearing and speech-impaired people
in the UK send an SMS text message to the UK 999 service where it will be passed
to the police, ambulance, fire rescue or coastguard. Find out more about the
Have you had dealings with your local police recently? If so, what sort of
service did you receive? This site gives you the chance to rate their service.
Visit Rate your local police
Find out more information about the West Midlands Police and Crime Commissioner
and ways to get in touch here:
Click here to see the latest Force web chat.
Download contact information in foreign languages.
Please note this is for media only. If you need to speak to the police
ring 101 or 999 in an emergency.
0121 626 5858
The office is open Monday – Friday 6 am – 7pm and Saturdays between 7.30 am and
3.30pm. Outside of these hours for critical incidents an on call press office
facility is available through the Force Control Centre.