Preventing crime, protecting the public and helping those in need
Fraudsters want your PIN and bank card – don’t let them scare you into giving these away. It’s a con, call 101.
Phone scammers cold call you claiming to be a bank employee, police officer or other official. They say your account has been hacked and that they need to seize the cards and security details, including PIN numbers, to stop further fraudulent transactions. In some cases, a courier arrives to collect the bank card from your home. These fraudsters often suggest you hang up and call the number on the back of the bank card – but remain on the line to intercept the call.
Cyber crime is any criminal act dealing with computers and networks and the internet. It covers a wide range of issues affecting all areas of society.
If you think you have become a victim of cyber crime, please call 101.
What to do if you come across illegal content online
For detailed advice on all aspects of cyber crime and how you can ensure you and your family are aware of the dangers please visit www.getsafeonline.com.
General advice for children
Some examples of what to look out for:
If you've come across something that you are not comfortable with on the internet, there are a number of different things you can do:
General advice for parents
Some guidelines around internet safety:
For more information on online safety:
Social media users
First and foremost – make sure that your privacy and security settings are regularly reviewed so that only friends and family can see your pages, particularly if you post personal information.
Be aware that once you have posted something, whether it is a status update, a comment or a picture, even if you delete it, it may have been captured elsewhere.
Never post comments that are abusive or may cause offence to other people or groups.
Be aware of 'phishing' scams including fake friend requests and posts inviting you to visit other pages or sites. Also be careful about clicking on links in posts.
Be aware of how much personal information you put on social networking sites either in profiles or general posts – including phone numbers, workplace details or addresses.
For more advice on social media security please click here. https://www.getsafeonline.org/social-networking/
Fraud and scams advice
For more information on online fraud please click here. https://www.getsafeonline.org/protecting-yourself/fraud/
What to do if you think you have been a victim of fraud
Report it to Action Fraud, the UK's national fraud reporting centre by calling 0300 123 20 40 or by visiting www.actionfraud.police.uk
Action Fraud is the UK's national reporting centre where you should report any incidents of being scammed or defrauded.
Get more information on the different type of scams that are operating by viewing
the little book of big scams.
There are a number of ways criminals use to get personal information:
If you believe you have become a victim of identity fraud and you think an account of yours has been defrauded, please contact the bank or building society where your account is held.
If you have received a phishing email, please forward it to firstname.lastname@example.org
Click here to view all our latest news stories
Click here for our latest campaign
Click here for more information
Get advice on fines, payment and speed awareness courses here
Get help and advice here
Answers to questions we are often asked
If it's not an emergency call us: 101
If life is in danger or a crime is in progress: 999
More ways to contact us
Contact your local team by entering your postcode:
Copyright West Midlands Police