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Advice centre



Safety Advice

There are some general street safety tips you can follow to help you feel safer and reduce your chances of becoming a victim.

  • Never use an unlicensed mini-cab, you're not insured if you do
  • Listen to your instincts - if you don't feel safe move to a busier area
  • Look confident, know your route and avoid badly-lit streets
  • If you have to walk somewhere where you feel unsafe - stride purposefully
  • Always try and tell someone where you're going and when you'll be back
  • If you take a different route home from your friends, let each other know that you've arrived safely. Call or text your friend once you arrive home safely
  • Carry your bag securely. Put the strap across your body and make sure the fasteners are facing you
  • If you use a cashpoint, try to do so during daylight hours and, wherever possible, use the machines situated inside the building society or bank. if you have to use a     cashpoint at night go with a friend and stay alert to other people on the street
  • Avoid carrying your wallet in your back pocket.


  • Keep valuables, especially jewellery, out of sight. Put jewellery chains under clothing
  • Keep luggage close at hand at all times and in sight if possible. Don't have your name or address visible on any tags
  • Keep keys separate from anything with your address on it. If you are travelling, someone may assume your house is empty
  • Wait for the bus, train or tram at a busy place
  • When on a bus, train or tram, sit as near to the driver as possible
  • Never be afraid to use the emergency cord if in danger

Love Your Phone... and keep it safe

Love Your Phone

Thieves and pickpockets want your phone – don’t make it easy for them to take it.

Think how you’d feel if you lost your contact numbers, photographs, videos and music.

Stay safe:

  • Be discreet on the street – keep your phone and other valuables out of sight.
  • Stay alert – don’t let headphones block out traffic, strangers or potential trouble.
  • Listen to your instincts – know your route, avoid dark places and if you don’t feel safe, move to a busier area.
  • Never let a stranger use your phone. If it is an emergency, dial 999 on their behalf.
  • Note down the unique IMEI number – you will need this number to report a stolen phone.
  • Key *#06# into your mobile and it will display this number.
  • Mark your postcode and door number in UV pen on your phone.
  • Register for free at to help get a lost or stolen phone back.
  • Block your phone – contact your network provider or call 08701 123 123.
  • Trace lost or stolen phones by activating their in-built tracker app or by downloading a reputable one from your app store.

Watch this video to see how these applications can work:

Report crime or suspicious behaviour to police on 101. In an emergency dial 999.

If you falsely report your phone as stolen you could be prosecuted.

If you feel you're in danger

  • If you suspect you're being followed, cross the street several times
  • If you still think you're being followed, try to get away from the situation. If necessary,  run to a busy area such as a shop or cafe
  • Seek help from someone such as a shopkeeper or hotel receptionist
  • Shout a clear instruction such as "call the police". Even if you don't see anyone nearby, this could still frighten off attackers
  • If you are worried, frightened or think you may be in danger, call 999
  • If you are robbed, try to remember as much detail as you can, for example descriptions of offenders and contact the police.

More information on Crime Reduction