Preventing crime, protecting the public and helping those in need
A crime prevention expert’s guide to protecting your business
West Midlands Police employs a number of ‘crime prevention design advisors’ who are specially trained to advise, support and guide police colleagues, local authorities, designers, developers, architects and partner agencies to help ‘design out crime’ in the short, medium and long term.
These advisors also spend a considerable amount of time working closely with businesses of all sizes, from corner shops to national chains, to improve security. Here’s their expert advice to help resolve some of the most commonly faced issues:
Training your staff
It’s vital to inform your own staff of any crime prevention measures you have taken (or are planning to take) and train them how to use any equipment you have installed.
Reporting suspicious incidents
Explain to your staff the importance of keeping a watchful eye out for people or vehicles acting suspiciously in and around your premises.
Ensure key security is part of your staff training programme. Only specially selected staff should have access to certain keys or combination locks and keys to secure areas should not be left unattended.
Don’t open or close your premises alone if you can help it.
Don’t block the view - in or out of the window - of the street with window displays.
Property mark company items such as computers, laptops and other technology with an approved asset marking product that can be seen under UV lights and contains uniquely identifiable micro-dots. Build asset marking and recording of serial numbers into your company policies.
Remove any items that could be used to force entry to your premises or to cause damage (including arson). Encourage your staff to maintain clean and tidy work areas and to secure valuables at all times.
A good quality safe will protect cash and valuable items overnight but you should also take the added precaution of bolting it in place and positioning it discreetly.
A time-delayed opening safe and signage highlighting that access to cash in your safe is controlled by time delay could be a good investment too.
Cash handling and tills
Don’t keep large amounts of cash in the till and don’t count cash in view of customers. Also lock the door before removing the cash drawer or box and vary the times and routes of your banking routine. Don’t make it obvious what you are carrying and generally try to avoid walking the streets with takings, even for a short distance.
Consider using cash staining equipment (dye packs) for money in the till. Also consider till position carefully – if it is too near the door it may attract robbers wanting to make a quick getaway.
Fit low-level aisles and use mirrors to reduce blind spots so your staff can see customers at all times.
Strengthening potential entrances
Use high quality door frames and doors and windows. Request that they are made of materials that comply with the minimum strength as set out by the construction industry. They should also be tested or approved to the required standards and fitted by an approved skilled tradesperson.
Glass and glazing
Laminated glass is harder to break due to the way it is manufactured. In order to be effective however, the window frames must also be in good repair and meet the required testing standards.
Grilles and shutters
These can act as a deterrent for burglars but will need planning permission and fitting by an approved company or tradesperson if they are fitted to the exterior of your business.
You may deter potential burglars by displaying evidence that you have fitted an intruder alarm. Always fit an alarm using an approved contractor – more advice can be found on the BSIA, SSIAB or NSI websites here. More advice can be found here.
CCTV can be used to deter criminals and to record crime if it happens. It is an extremely useful and powerful tool for the police and has assisted in the prevention and detection of many crimes.
Seek advice from an approved BSIA contractor to ensure you get the best from your CCTV.
Make sure windows, doors, panic escape bars and internal doors are secured before leaving the premises overnight. Also switch off the power supply to loading bay shutters.
Fixing bollards into the ground around your premises will guard against vehicle borne attack but you will need to consult your local planning authority and landlord first. Some bollards are designed to be removed during trading hours.
Barriers and other road blocker devices can be used to close off vehicle entrances when they are not in use or as part of an access control system. How you secure your premises depends on your location and circumstances and after consultation with a security professional or approved installation company.
Good lighting may deter a potential burglar and will also increase the chances of an intruder being seen. Unlit areas can provide hiding places for thieves.
A 'Facewatch' application – or app - allows smart phone and tablet users to view CCTV of people wanted by West Midlands Police while on the move − and anonymously submit names of people they believe may be involved or other information about the crime.
Once installed, the app gives people the option of viewing a local gallery of pictures displaying images of suspects that officers would like help in identifying.
The app allows people to search images via postcode and distance, and information about the suspects can be anonymously submitted to the force directly via the app.
Companies can also use Facewatch as an instant crime reporting tool which allows them to electronically provide CCTV pictures of suspects, plus crime details, to detectives within minutes.
It's a development expected to save West Midlands Police countless hours of officer time previously spent visiting businesses, and securing, processing and formatting security camera footage.
Crime reports submitted via Facewatch are instantly sent to a police contact centre and passed to the appropriate investigation team; officers can then access full details of the crime from their desktop whilst automatic update emails are sent to the victim.
The application is free to download on iPhones, iPads, BlackBerry and Android devices. To download the app, search your phone's app store for 'Facewatch'. It can also be accessed directly via a web browser at www.facewatchid.co.uk.
The use of both the online reporting system and the mobile app is completely free.
These websites offer security advice for businesses and in some cases include information on practical staff training and industry approved products.
Please note that crime prevention advice is given freely without the intention of creating a contract. West Midlands Police does not take responsibility for the advice given or the content of external websites. West Midlands Police gives crime prevention advice based on national crime prevention initiative ‘Secured by Design’.
Secured by Design
www.securedbydesign.com – police approved tactics and products aimed at ‘designing out crime’ for homes and commercial premises.
British Security Industry Association
www.bsia.co.uk – the trade association for the UK’s professional security industry. The site includes BSIA approved suppliers of CCTV systems.
National Security Inspectorate
www.nsi.org.uk – the leading certification body for UK security and fire protection industries.
Security Systems and Alarm Inspection Board
www.ssaib.org – visit this site for SSAIB accredited alarms for your business.
Door and Hardware Federation
www.dhfonline.org.uk – long established trade association for a number of manufacturers and installers of doors, gates, locks, building hardware and architectural ironmongery.
Master Locksmiths Association
www.locksmiths.co.uk and www.soldsecure.com – for more information about independently vetted, inspected and competent locksmiths in your area, plus Sold Secure approved security products.
www.facewatch.co.uk – click here for information.
www.actionfraud.police.uk – the national fraud and cyber crime reporting centre, includes information on various corporate frauds committed against businesses.
National Crime Agency
www.nationalcrimeagency.gov.uk – this agency leads UK law enforcement’s fight against serious and organised crime.
Immobilise property registration
www.immobilise.com – Secured by Design approved free property registration database for home and business. Police search this database for the owner when lost or stolen property is recovered.
www.selectamark.co.uk – Secured by Design approved property marking company offering a range of property marking kits.
Information Commissioner’s Office
www.ico.org.uk/for-organisations - find out more about your business obligations and how to comply with the law.
Occupiers Liability Act
www.legislation.gov.uk/ukpga/1984/3 - any crime prevention measures undertaken must comply with the Occupiers Liability Act to prevent any innocent person from becoming injured.
Suzy Lamplugh Trust
www.suzylamplugh.org – the Trust’s website offers advice on lone working, travelling to work and personal safety devices.
www.victimsupport.org.uk – free support services for victims or those affected by any type of crime.
www.thatcham.org – the motor insurers’ automotive research centre.
The Crime Prevention Website
www.thecrimepreventionwebsite.com – free crime prevention and home security advice online.
Click here to view all our latest news stories
Get all the latest information about what’s happening in your area
Click here for advice from our agony aunt PC Arita
Click here for more information
Get advice on fines, payment and speed awareness courses here
Get help and advice here
Answers to questions we are often asked
If it's not an emergency call us: 101
If life is in danger or a crime is in progress: 999
More ways to contact us
Contact your local team by entering your postcode:
Copyright West Midlands Police